Information we collect
We may collect account details, contact information, intake answers, medical questions, uploaded documents, case messages, payment-related records, support requests, device and usage data, and communications with Medinion.
Who operates Medinion
Medinion is operated by Seventh Data Inc., based in Nagano, Japan.
Health and case information
If you use Medinion for second-opinion preparation or review, you may provide medical records, imaging reports, pathology reports, lab results, medication details, diagnosis history, symptoms, and treatment questions. We use this information to organize your case, support doctor review, provide customer support, improve safety workflows, and operate the service.
AI-assisted intake
Medinion may use AI tools to help structure questions, summarize intake details, or prepare document checklists. AI assistance does not diagnose, prescribe, or replace professional medical care. Human review may be used for quality, safety, support, and service improvement.
How we use information
We use information to provide Medinion services, route cases, communicate with you, manage accounts, process payments, improve product quality, protect against abuse, comply with legal obligations, and measure site performance.
Sharing information
We may share information with doctors, hospitals, service providers, payment processors, hosting and analytics providers, support tools, and legal or compliance recipients when needed to provide the service or meet legal requirements. We do not sell personal medical information.
Cookies and analytics
We may use cookies and analytics technologies to understand site usage, improve performance, remember preferences, and protect the service. Browser settings may let you limit cookies, though some features may not work correctly.
Security and retention
We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security. We retain information as needed to provide services, meet legal obligations, resolve disputes, and maintain business records.
Your choices
You may request access, correction, deletion, or export of your information where applicable. Some information may need to be retained for legal, security, medical-review, billing, or operational reasons.
Contact
For privacy questions, contact Seventh Data Inc. at privacy@medinion.com.
This policy is informational and may be updated as Medinion evolves. Material changes will be reflected by updating the effective date on this page.